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Introduction to Product Support

ReACT boasts a dedicated and experienced help desk staffed with qualified professionals. The continuous care our support agreement offers will complement and enhance your ReACT software experience. The agreement includes help, advice and support by telephone, email and remote connection.

Through our partnerships with the Resolve ASB and HouseMark our helpdesk staff are fully informed regarding the latest developments in ASB practices and pride themselves on their product knowledge.

Key features & benefits

  • Comprehensive Service Level Agreement
  • Automatic enrolment to the ReACT User Group
  • Regular webinars for online training

 

 

 

  • Regular webinars on industry specific topics
  • Dedicated Account Manager
  • Telephone, email and remote support provided by our friendly team of experts

 

Product Overview

Underpinning the support package is our Service Level Agreement (SLA) which details what you can expect from our support services and teams. In addition the SLA also outlines what we require from you, in order to assist us in resolving any issues. The SLA also details the channels for reporting issues and response levels you can expect.

Support commences from the date you go live with ReACT and at the same time you will be allocated a dedicated Account Manager who will visit periodically to discuss any issues, provide a health-check service and bring you up to date with any changes in legislation affecting your software. Also included within the visit will be discussions regarding impending enhancements to the product to ensure you stay at the forefront of ASB Case Management.

Just as important, annual support also includes membership to our ReACT User Group (RUG). The RUG gives ReACT users the opportunity to meet, network and share experiences and industry practices with other users along with our partner organisations. ReACT has been and continues to be at the forefront of ASB Case Management thanks to user input regarding features and functionality. The user group is a great forum for opinion and end users are canvassed and opinion sought as to improvements to the product suite that we offer.