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An Introduction to ReACT Workflow

At the core of ReACT is a powerful and configurable workflow engine utilising the principles of a ‘harm based approach’ to tackling ASB. As part of our Safer Life Programme ™ we will work with you to create pre-defined workflows to include Calculating Case Costs, Customer Satisfaction collation, Risk Assessment scoring, Case Investigation & Management, and the ASB Crime & Policing Act principles and tools.

Key features & benefits

  • Ensures that policies and procedures are adhered to.
  • Ensures your organisations Key Performance Indicators are met.
  • Allows you to prioritise the management of high risk victims of Anti-Social Behaviour.

 

  • Email reminders and overdue notifications when targets dates aren’t met.
  • Automate the capture of customer satisfaction surveys, Risk Assessments and Case Costs.
  • Ensure that your customers are constantly kept up to date with how they case is progressing.

Product Overview

When a case is entered ReACT allocates default or triggered actions within the case based on a pre-defined workflow based on  Risk Assessment Scores, NSIR Definitions and Categories of Anti-Social Behaviour.

These ’Actions’ can be used for acknowledgements, interviews, visits, correspondence, case reviews, regular customer contact and use of the ASB Crime & Policing Act toolset. Each action has a number of target days allocated for completion based on your current Policies, Procedures and KPI’s. 

Within ReACT, each case can be assigned a ‘Case Definition’ (Environmental, Community or Personal Harm) and additionally category (Noise Nuisance, Domestic Violence, Garden Nuisance etc). One or many actions are then selected from a customised list and attributed to the case to build a workflow.

Frequently, a case may deviate from the standard procedures for a reason such as an anonymous complaint, incident escalation or escalation severity. ReACT will manage all of these situations and eventualities.

Our Safer Life Programme ™ will assist in translating and mapping your existing business processes and procedures into ‘Action Stages’ which can then be formed into a workflow depending upon the Case Definition and the Case Type assigned to a specific incident.