Director of Encentre Michael Eade helps manage noisenuisance.org. In ReACT’s latest blog of our ASB Resolution Tools series, Michael gives tips of managing Noise Nuisance, with a motorsport reference in mind…
I’m guessing that running a Formula One team is probably one of the most over-used analogues but, whilst I watch the start of another grand prix, I can’t help making inferences from the sport to the subject of noise management. If you can put aside that lack of originality, I’ve strung together a few essential elements that I think will help make up the Mercedes equivalent of noise management services.
Whilst, the general rule that resources are proportionate to performance is broadly true, a recent survey of noise investigations has shown that the corporate engine of the investigator is just as important as horsepower. Greater success in noise interventions was observed in some areas possessing fewer team members than in other areas devoting greater pools of resources (both sharing similar demographics and characteristics).
Generic qualities of strong leadership and a commitment to the cause are common qualities of all teams. As with racing we should ensure that clear standards and procedures are put in publicised; an open rulebook dictating the boundaries in which the team operates.
You may not be the only team in the paddock either. Effective partnership arrangements between noise agencies will ensure that you avoid duplication and benefit from additional resources.
Arguably, driving skills become less important when all of the, well tested, working parts are put in place. Regular review and benchmarking both serve to ensure that the different elements of the service work harmoniously. Just as aerodynamic improvements save fuel, measurement of performance enables targeting of noise resources.
When building a successful car there are different rudiments that result in long-term success. In the case of noise the equation is as follows: a good intervention strategy + stakeholder support + implementation of a preventative programme = a holistic approach to noise management.
Drivers can make or break a race and so need a great deal of assistance. Alongside the reactive element to the service it is important with noise to factor in stakeholder support. Suffice to say that it is important to keep stakeholders informed at all stages and to make sure their race is over as quickly as possible.
Getting off the line quickly is important in any race and so too is the speed of the intervention. We know that many problems can be nipped in the bud and dealt with economically (without incident) if an informal contact with the alleged perpetrator is made from the go.
Nowadays the race isn’t necessarily won from the driver’s seat; there is a constant stream of telemetry providing key information to the pits. Similarly, with noise investigations the caseworker must gather suitable evidence of fact and degree to determine the scale of the problem.
The pit crew rely on a number of technological and mechanical aids; all of which are developed to improve performance, either directly or indirectly. The same is true for noise. Case management software, for example, will allow information to be collated efficiently and in a format that allows intelligence to be reported on.
As with race car drivers, noise sufferers have a great deal of responsibility. Tools like the Noise App empower the victim, putting them in the driver’s seat, whilst enhancing the triage and investigation stages from the investigator’s perspective.
You can now download our latest ASB Resolution Tools webinar: Noise Nuisance Management on at: https://attendee.gotowebinar.com/recording/5067755009991611905