Web services is an additional product of the ReACT family which allows third party systems to interact with ReACT in a seamless fashion. It can be used in a multitude of ways in an organisation and a number of ReACT customers already use web services in very different ways but all utilizing the standardised fields from the system to achieve this. Essentially, the Web services act as a mediator between any third party software and the core ReACT system without having to expose ReACT data directly.
So what can it do……web services allow users to read or write ReACT related information through other systems either through a main Housing Management System or third parties, for example Police, Social Services and many other agencies. Web services gives ReACT users confidence that information is transferred safely and more importantly securely. Standardised fields are updated and availability increased giving many more options to achieve the outcomes required be it a tenant portal or bespoke communication with external organisations and agencies.
If you would like more information about how web services can help you, please contact Account Manager Nicola Tomlinson on 0121 384 2513 (option 4) or email on Nicola.firstname.lastname@example.org.