The Domestic Abuse Housing Alliance (DAHA) is on a mission to improve the housing sectors response to domestic abuse.

DAHA is a partnership between Standing Together Against Domestic Violence (STADV) and housing associations Peabody and Gentoo who all have a longstanding commitment to tackling domestic abuse, working in partnership, and practising innovation. Through the introduction National Service Standards and an accreditation process they examine key elements of service delivery, analysis and assessment of existing practices and implementation of an improvement plan.

The National Service Standards produced by DAHA bring together best practice in responding to domestic abuse in the housing sector, examine key elements of service delivery and are an assessment tool which allows an organisation to analyse and assess current practice and implement an improvement plan.

There are 8 priority areas as follows:

  • Policy and Procedures
  • Case Management, Monitoring and Evaluation
  • Risk Management
  • Inclusivity and accessibility
  • Holding perpetrators accountable: Support, Enforcement and Prevention
  • Partnership working
  • Training
  • Publicity and Awareness.

Key elements of the guidance and accreditation are:

  • Improves staff confidence in identifying and dealing with domestic abuse
  • Standardises processes so residents get the right response every time
  • Increases skills and interaction with local initiatives, by adopting industry-standard referral tools
  • Reduces costs to landlords from domestic abuse-related repairs, turnover of stock and rent arrears
  • Reduces costs to the public purse in relation to domestic abuse via earlier interventions by housing providers

For more information contact Gudrun (Guddy) Burnet on 0207 021 4184 or email

More information about the Domestic Abuse Housing Alliance click here

Note: The ReACT ASB Case Management System is the ideal software tool to assist social landlords and others to record and manage incidents of domestic abuse.

For more information about how ReACT can help please contact Nicola Tomlinson on 0121 384 2513 (selecting option 4) or email to