Antisocial behaviour policy and procedure

Section 12 of the Antisocial Behaviour Act 2003 requires all social housing landlords to publish their antisocial behaviour polices. RESOLVE ASB is reminding its members that the associated statutory guidance is now over twelve years old and there have been many changes to how ASB is managed including most recently the ASB Crime and Policing Act 2014.

Following commencement of the 2014 Act many housing providers found themselves in the position of needing to review their policies and procedures and such reviews are much more than a housekeeping exercise!

ASB policies and procedures provide the framework within which an organisation operates and defines what the organisation does and how it does it. A clear policy and procedural framework means that there will be greater transparency and consistency in how an organisation operates and makes decisions thereby reducing the potential for dispute.

Limiting the scope for dispute is particularly important in circumstances where cases progress to litigation. In such cases it is highly likely that copies of the policy and procedure will be requested by the defence solicitors. Failure to comply with the policy and procedures can be very costly, time intensive and have a catastrophic effect on the outcome of a case.

To assist its members in conducting such reviews, RESOLVE ASB is offering updated guidance developed in conjunction with Clarke Willmott LLP. The document recognises that the content of ASB policies and procedures is personal to each organisation, based on their own resources, commitments and processes and acts as a practical and easy to follow checklist for housing providers to use when conducting a review.

The document – antisocial behaviour policy and procedure guidance – is free and exclusive to RESOLVE ASB members and can be downloaded from the website here

Note: By adopting the ReACT ASB Case Management System housing providers can ensure that all actions taken by staff are strictly in accordance with their published policies and procedures.

For more information about how ReACT can help please contact Nicola Tomlinson on 0121 384 2513 (selecting option 4) or email to