RUG 16 moved from “the studio”, its venue for the past few years to “etc.venues” still very conveniently located in central Birmingham with the move to a newer and better equipped conference, training and meeting venue being given the thumbs up by both delegates and staff.
ReACT MD Jason Tullah began the day with a review of the past year saying that 40% of customers had now upgraded to version 4.6, Web Services are proving to be popular, that the Noise App is included in the latest Web Services too, and he offered all v4.6 users a single user mobile licence free of charge. Jason confirmed that v5 will be written in HTML5, with Bootstrap, and will be available as cloud hosted, Software as a Service (SaaS) is now available for all products and that he is actively pursuing his big data mapping project as part of the Safer Life Programme.
Guest speaker Janine Green, MD of Resolve ASB, the UK’s leading organisation specialising in delivering effective solutions to antisocial behaviour, explained changes introduced to improve member services and support and said that there is an urgent need for better and reliable ASB data to inform the national debate and Resolve ASB will be supporting Jason’s initiative. Janine reminded delegates of the national ASB Conference on 8th and 9th November which still has places available.
Lizzie Duffield and Nicola Tomlinson gave an interesting presentation on their findings of issues raised by customers arising from visits to customers over the past year.
Chris Powell followed with his run through of the all of the products currently available as part of the ReACT suite of software.
The last morning session was an interactive table discussion led by ReACT Team members on a variety of product related matters.
After lunch Chris gave an absorbing insight into the new features proposed for version 5 of ReACT which were well received by delegates. Chris said that, as with the development of v4.6, a focus group of users will be set up to consider and comment on its content and a number of those present volunteered to join the group.
After a further interactive table discussion on the proposals for v5 and a short open forum a successful RUG 16 ended shortly before 3.30.