What the heck are Web services?
Up until the advent of Web services, interoperability and integration (the exchange of data among computer systems) were extremely limited or cumbersome. Prior to Web services, limited integration took place with numerous technologies, vendors, obstacles, and formats that prevented the sharing of data. Then Web service technology came along and changed all that.
Web services encompass the technology that’s used in allowing data to be transmitted across the Internet by using a familiar programming methodology. Only data is transmitted using Web services technology; Web services do not have a visual interface, such as text boxes, radio buttons, and the like.
What Web services can do for you
In the context of a ReACT solution, a web service could be used to generate an ASB case within the system without the need to open the software up and use the application itself to do the job. To explain further, imagine that you have a simple web form for tenants to report ASB online themselves. The tenant would fill in an online form by answering all the questions the form designer has enabled for them to fill in. Once completed, the tenant clicks on a button to send this complaint to your organisation. When clicked, the button uses ‘ReACT Web Services’ to fire the data into your copy of ReACT. Because the web services know where ReACT is located, know the necessary security credentials, know the correct order and format of the data, it is then able to securely and safely insert it into the database ready for a case officer to process.
The power of web services enable applications to simply and securely talk to one another, regardless of where they are, what they are written in and what platform they belong to. It allows your organisation to use the ‘Best of Breed’ application that is most suited to a specific role or job, confident that it will update or integrate very easily into all your other applications.
Further example of web services
Expanding upon the example above; a tenant visits your organisations self-serve portal and asks for an update on their ASB case that was entered previously. Given the correct user details and security clearance the ‘ReACT web services’ can then retrieve the case progress information from a case in ReACT and present the required information to the tenant.
A tenant who is keeping a diary could then enter a new diary entry or incident onto their case and update it online. Tenant communication and satisfaction is vastly improved, the management of a case is streamlined and the costs of managing cases is reduced.
ReACT has recently, seamlessly integrated The Noise App into ReACT, allowing noise recordings to be sent directly into ReACT automatically. This is achieved using the simplicity and power of both ReACT and Noise App web services.
If you are interested in discussing the use of ReACT web services further, please do not hesitate to contacts us for a chat about how they will help you.