In 2017 ReACT introduced a Tenant Portal to its suite of products which allows tenants to report and track the progress of their own ASB complaints on line. This new application has been developed in collaboration with Your Homes Newcastle.
With direct and seamless integration into ReACT case officers can review and manage complaints with ease and give feedback on the progress of cases directly to tenants via the portal. The portal reduces the time case officers spend updating tenants on the status and progress of cases, streamlines communication and greatly improves the perception and satisfaction of ASB services.
If you would like further information, would like to know how best it could work for you or to arrange a demonstration please contact Nicola Tomlinson on 0121 384 2513 (option 4) or email to firstname.lastname@example.org