The ReACT solution available today is the result of 12 years of evolution, built upon our experiences working with in excess of 100 Social Housing organisations including RSLs and Local Authorities. ReACT are committed to evolve the solution through feedback from our clients and partners.

Key features & benefits

  • Comprehensive reporting by Companies, Location, Case Definitions, Case Types, Individuals and more.
  • Configure the workflow to mirror your business policies and procedures.
  • Effortlessly build individual profiles for people and cases.
  • Assess and manage risk based upon your business requirements.
  • Dynamic reporting for accurate business intelligence.
  • Categorise case complaints in line with industry best practice.
  • Log, analyse and report on case costs across the business.


  • Standardisation of reporting across agencies with NSIR (National Standard for Incident Recording) case definitions.
  • Record, analyse and streamline customer satisfaction, communications and correspondence
  • ASB case management, wherever, whenever using secure proven web based technology.
  • Unmatched cross-industry expertise and innovations from the UK’s leading ASB solution providers.
  • Unique customer-led user group and ‘Safer Life Programme™’, sees continual and regular product enhancements and feature improvements.

Product Overview

ReACT revolves around Cases, with the option for multiple incidents per Case. As many Complainants, Perpetrators, Witnesses, Associates and Agencies are logged against a Case as necessary and a Case will accrue costs during its lifespan useful for recording time, internal costs and external legal costs for example. A Case is assigned to a team of professionals to manage who are reminded and notified of actions within the workflows which are triggered according to the incident severity. Complainant risk is assessed and satisfaction recorded. Users can generate standard correspondence, email notes and attach digital media to Cases as ReACT acts as a central repository for everything ASB, proven to benefit the professional in the instance of legal progression.

To accompany ReACT we have additional modules such as Rapid Case Entry, Single sign-on and ReVIEW. Other products within the ReACT suite are ReMOTE, ReSOLVE and ReCALL.

ReACT is not restricted to an individual industry sector or size of business, the ReACT product is extremely customisable, with single user to enterprises licensing available, from Local Authorities and Housing Associations through to the Police and Transport sectors.

ReACT is available on two platforms, either on-premise or as a cloud solution, speak to us to discuss your requirements.

You may already be using a different solution for your ASB recording and management, does your solution support new legislation changes as they evolve? Do you have membership to an active user group, meeting annually to discuss the development of the product and share experiences? ReACT offers this and much more with an expert support desk and a dedicated account manager.

Read our blog for industry news and ReACT developments or Contact Us directly for further information.