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Introduction to Integration

ReACT is the ‘Best of Breed’ anti-social behaviour solution that your ASB team needs, wants and deserves. However, the argument inevitably surfaces within an organisation regarding a single joined up solution, accessible by everyone.

All current ReACT customers use ReACT in conjunction with their core Housing Management and CRM systems. Integration is achieved through a number of channels and we have integrated to Housing Management, CRM and Police systems along with Tenant Portals, Apps, and Corporate Websites.

Key features & benefits

  • View your contacts ASB history externally from your organisations other core contact databases
  • A scheduled import will ensure that all of the ReACT contact information mirrors your core systems contact information including updating new tenants records.

  • Update ReACT and have ReACT updated from your systems, apps, website, and any other external source that may be in use.
  • Feed into and out of your key partners systems ensuring information is shared seamlessly.

Integration Overview

ReACT has a number of simple, comprehensive and effective solutions to the challenge of integration;

  1. Tenancy Data Bridge – A scheduled routine of synchronisation of tenant information between ReACT and your underlying systems. This includes up to 50 fields of information from forename and surname to correspondence addresses, strands of diversity and custom fields of your definition.
  2. Housing Management/CRM Interface – A solution providing a portal from your Housing Management Solution or CRM system through to an individuals ASB Profile within ReACT. Mirror permissions from ReACT for security access and provide key functionality for Note and Case creation seamlessly.
  3. ReACT Web Services – ReACT is based on a suite of web services and is designed specifically to enable integration between solutions. A common use of our API’s is for the creation of ‘Pending Notes’ within ReACT which then alert the authorised ASB specialist in charge of the case.
  4. Microsoft Outlook Integration – The Outlook plug-in allows users to access ReACT functionality from within the Microsoft Outlook application. The plug-in will automatically create appointments in calendars for key action target dates and allows users to update and complete them using ReACT’s familiar interface all from within Outlook’s own browser. It enables users to quickly and easily file emails and attachments against ReACT cases and even provides functionality to log a new case.

For further information on our solutions for integration please refer to our ReACT Related Products.