An Introduction to ReACT Workflow
At the core of ReACT is a powerful and configurable workflow engine utilising the principles of a ‘harm based approach’ to tackling ASB. As part of our Safer Life Programme ™ we will work with you to create pre-defined workflows to include Calculating Case Costs, Customer Satisfaction collation, Risk Assessment scoring, Case Investigation & Management, and the ASB Crime & Policing Act principles and tools.
Key features & benefits
- Ensures that policies and procedures are adhered to.
- Ensures your organisations Key Performance Indicators are met.
- Allows you to prioritise the management of high risk victims of Anti-Social Behaviour.
- Email reminders and overdue notifications when targets dates aren’t met.
- Automate the capture of customer satisfaction surveys, Risk Assessments and Case Costs.
- Ensure that your customers are constantly kept up to date with how they case is progressing.
Product Overview
When a case is entered ReACT allocates default or triggered actions within the case based on a pre-defined workflow based on Risk Assessment Scores, NSIR Definitions and Categories of Anti-Social Behaviour.
These ’Actions’ can be used for acknowledgements, interviews, visits, correspondence, case reviews, regular customer contact and use of the ASB Crime & Policing Act toolset. Each action has a number of target days allocated for completion based on your current Policies, Procedures and KPI’s.
Within ReACT, each case can be assigned a ‘Case Definition’ (Environmental, Community or Personal Harm) and additionally category (Noise Nuisance, Domestic Violence, Garden Nuisance etc). One or many actions are then selected from a customised list and attributed to the case to build a workflow.
Frequently, a case may deviate from the standard procedures for a reason such as an anonymous complaint, incident escalation or escalation severity. ReACT will manage all of these situations and eventualities.
Our Safer Life Programme ™ will assist in translating and mapping your existing business processes and procedures into ‘Action Stages’ which can then be formed into a workflow depending upon the Case Definition and the Case Type assigned to a specific incident.