ReACT provide a comprehensive range of products specifically tailored to complement our core service. These are detailed at length via our Related Products menu above.
RaPID Case Entry (RCE)
Rapid Case Entry is quick entry module for logging new ASB Cases. Rapid Case Entry is available for both ReACT and ReSOLVE, and allows users to log ASB Complaints or General Complaints in a single streamlined form entry. The functionality also allows Cases and/or Complaints to be dealt with and closed at point of entry.
Key features & benefits
- Allows non ASB officers to add a case and allocate it to the correct person.
- Used in conjunction with the ReACT Microsoft Outlook plug-in, this can enable the whole organisation the ability to log ASB.
- Email notifications for the reporter and key staff.
ReACT Outlook Plug-in
The Outlook plug-in allows users to access ReACT functionality from within the Microsoft Outlook application. The plug-in will automatically create appointments in calendars for key action target dates and allows users to update and complete them using ReACT’s familiar interface all from within Outlook’s own browser. It enables users to quickly and easily file emails and attachments against ReACT cases and even provides functionality to log a new case.
Key features & benefits
- Create Rapid Entry Cases.
- File e-mails against existing cases.
- Create appointments for cases.
ReMOTE
ReMOTE is a web form designed to integrate ReACT and ReSOLVE products with your corporate website. It expands the accessibility of your ASB service by allowing the external logging of incidents of ASB for your customers, ‘out of hours’ teams and any other external sources that need to access the service. ReMOTE will validate the submission from the user, confirm receipt and alert the required staff within your business. The information is then saved within ReACT as a virtual ‘post-it-note’ and will also be logged in the ReACT Audit Trail.
Key features & benefits
- Expand your service 24/7
- Automate case creation
- Intelligently match submitted names with existing individuals.
ReVIEW
Although ReACT has a full suite of standard reports there may be occasions where ReACT users require the ability to ‘slice and dice’ the data available to them. ReVIEW allows the end-user to create ‘adhoc’ reports as needed within seconds. Simplicity is the key; dragging and dropping the required fields into a pivot table view which can be updated and filtered as required instantly. ReVIEW is designed for the Manager, the analyst and the Reporter – the software boasts a very intuitive interface for all technical levels of expertise.
Key features & benefits
- Create your own views with simple drag-and-drop functionality based on standard ReACT Cubes
- Establish links to third party databases
- Export your views to multiple outputs
ReCALL
ReCALL dispenses with the need to interrogate multiple systems for related and connected data. The solution is designed to add value to an organisation by providing an improved and more efficient service to tenants and customers.
Key features & benefits
- Collate core information from key back office solutions in to one central solution.
- Ultra-efficient ‘Google’ type search engine.
- Remove duplication & cleanse back office databases.
ReSOLVE
Resolve is the sister product to our market leading ReACT product.
ReSOLVE is an established and proven software solution for recording, managing and reporting General Complaints within multiple industries, including social housing and also within the private Sector. ReSOLVE empowers organisations to share information and work jointly together with multiple agencies to ensure resources are focused and efficient.
Key features & benefits
- Fully audited with password protection
- Import Tenancy Information & third party integration
- Browser based application with hosting available
SiNGLE Sign On
Single Sign-on is configured within the System Administration and can be set to either enforce or run in parallel to standard logon. Enforcing Single Sign-on requires any domain user to be configured in ReACT/ReSOLVE to gain access to the software. Network usernames must mirror ReACT usernames, passwords are irrelevant. Alternatively dual access allows those not configured with mirrored accounts to key in a username and password to gain access to ReACT/ReSOLVE. Single sign-on facilitates options for sites to integrate ReACT & ReSOLVE in core operating systems such as CRM or Housing Management Systems.
Key features & benefits
- Seamless access to ReACT & ReSOLVE
- Automate logon ideal for integration